A design thinking process involves 5 steps:
Understand the need or problem from the perspective of the end user. This is why we ask a lot of questions to get a grasp on what is needed. Sometimes it takes really digging deep to discover.
You need to know why and how your users will interact and what you want them to do so that you can create an environment that successfully gives your users a great experience that brings your company or organization the results you desire.